Legal
Website Terms and Conditions - September 2026
These Terms and Conditions ("Terms") govern your use of the website operated by Capital Letting & Estate Agents Ltd ("we", "us" or "our"), a company registered in England and Wales under company number 03656628. Our trading address is 316 High Road, Leyton, London E10 5PW.
By accessing or using our website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please do not use our website.
We may update these Terms from time to time, for example to reflect changes in the law or in how we operate. The date at the top of this page shows when they were last updated. Please check this page regularly, as the version in force when you use the website will apply.
These Terms cover your use of the website only. Our letting, management and sales services are provided under separate written terms of business, which will apply if you instruct us or enter into a tenancy or other agreement.
You may use our website for lawful purposes only and in a manner consistent with all applicable laws and regulations. You must not:
We may suspend or end your access to the website if we reasonably believe you are in breach of these Terms.
All content on this website, including text, images, photographs, floor plans, graphics, logos, property listings and design elements, is owned by Capital Letting & Estate Agents Ltd or its licensors and is protected by intellectual property laws.
You may view, print or download content from this website for your own personal, non-commercial use only. You must not reproduce, redistribute, republish, modify or use any content from this website for commercial purposes without our prior written consent.
We take reasonable care to make sure our property listings are accurate, up to date and not misleading, and that they include the material information you need to make an informed decision, in line with consumer protection law and National Trading Standards guidance.
However, property details, availability, prices and rents can change, and some information (such as measurements, floor plans and descriptions) is approximate and may be supplied by the owner or third parties. Please confirm the current details of any property with us, and carry out your own checks through a surveyor or solicitor where appropriate, before making any decision. Nothing on this website is a legally binding offer or contract.
Advertised rents are the rent the landlord is seeking. In line with the Renters' Rights Act 2025, we will not invite, encourage or accept offers of rent above the advertised amount.
We do not discriminate against applicants because they receive benefits or have children. Every application is considered on its own merits, subject to the landlord's reasonable requirements, such as affordability.
Once the Private Rented Sector Database applies to a property, our listings will include the registration details required by law.
Full details of the fees payable by tenants and landlords are available on our Fees page. We only charge tenants the payments permitted under the Tenant Fees Act 2019.
Any property valuations, rental estimates or market appraisals provided through this website, including online or instant valuation tools, are indicative only and are not a formal valuation or survey. They are based on general market data and should not be relied on for financial, legal, mortgage or investment decisions.
For a more accurate appraisal, please contact us to arrange an in-person visit by one of our agents.
Any reviews or testimonials shown on our website come from genuine customers. We do not write, buy or commission fake reviews, and we do not selectively hide negative reviews in a way that would mislead you.
Our website may contain links to third party websites, including property portals and service providers, for your convenience. These links do not mean we endorse those websites or their content. We have no control over third party websites and are not responsible for their content, availability or privacy practices.
We recommend that you read the terms and conditions and privacy policies of any third party websites you visit.
If you subscribe to our mailing list through the website, we will send you marketing communications, including property updates, news and promotional content. You can unsubscribe at any time by clicking the unsubscribe link in any email we send or by contacting us directly.
We will handle your personal data in line with our Privacy Policy. We will never sell your data to third parties.
When you submit an enquiry or complete a form on our website, we will use the information you provide to respond to your enquiry and, where relevant, to contact you about your property search, letting, sale or valuation. How we handle this information is explained in our Privacy Policy.
Submitting an enquiry does not create a contract between you and Capital Letting & Estate Agents Ltd. Any formal agreement will be set out in a separate written contract.
We make the website available free of charge. We aim to keep it available and free from errors and viruses, but we cannot guarantee that it will always be uninterrupted, secure or error-free, or that its content will always be complete or current. You should use your own virus protection software.
We may suspend, withdraw or change all or part of the website at any time, for example for maintenance or business reasons.
If you use the website as a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious it would happen, or if both you and we knew it might happen when you used the website. We only provide the website for domestic and private use, so we are not responsible for any loss of profit, loss of business, business interruption or loss of business opportunity.
If defective digital content that we have supplied damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
If you use the website in the course of a business, to the extent permitted by law we exclude all implied conditions, warranties and representations, and we will not be liable for any loss of profits, sales, business or revenue, business interruption, loss of goodwill or any indirect or consequential loss arising from your use of the website or reliance on its content.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. Nothing in these Terms affects your statutory rights as a consumer.
We handle any personal data you provide through this website in line with our Privacy Policy, which explains what we collect, why, the lawful basis we rely on and your rights. We comply with the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended by the Data (Use and Access) Act 2025.
Our website uses cookies to make it work, to improve your browsing experience and to help us understand how visitors use the site. Strictly necessary cookies are always set. Some analytics and functionality cookies may be set without consent where the law allows, and you can opt out of these at any time. Marketing and other non-essential cookies are only set if you agree to them through our cookie banner.
You can change your choices at any time through our cookie settings or your browser settings. Disabling some cookies may affect how the website works. Full details are in our Privacy Policy.
Redress Scheme: we are a member of Property Redress Scheme, membership number PRS001592.
Client Money Protection: we are a member of SafeAgent, membership number A5319. A copy of our certificate is available on our website.
ICO registration: ZA267649.
If you have any concerns or complaints about our website or the services we provide, please contact us first using the details in section 18. We will handle your complaint in line with our complaints procedure, which is available on request, and aim to resolve it as quickly as possible.
If we cannot resolve your complaint, you may refer it to our redress scheme once our complaints procedure has been completed or 8 weeks have passed since you first complained. Complaints about how we handle your personal data can also be made to the Information Commissioner's Office (ICO), as explained in our Privacy Policy.
These Terms, and any dispute arising from or in connection with them or your use of this website, are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be treated as removed and the remaining provisions will continue in full force. If we delay or do not enforce any of these Terms, we can still enforce them later.
If you have any questions about these Terms and Conditions, please contact us:
Capital Letting & Estate Agents Ltd
316 High Road, Leyton, London E10 5PW
Phone: 020 8558 3688
Email: info@capital-estates.co.uk